Support
When You Need It

A Knowledge Base of Technical Information, Advanced Features, Troubleshooting Steps and More

  • May 13th, 2024

    Have an old rotary phone that only has pulse dialing?

    Your FêteFone audio guest book is designed to work with most modern touch tone phones, but what if you have an old pulse-dial rotary phone that you would prefer to use instead? The great news is, that with a few extra steps, you…

  • September 11th, 2023

    Your telephone may feature a rotary dial, where each digit from 0 to 9 is represented by a hole in the dial. To dial numbers using a rotary dial, place your finger in the hole corresponding to the digit you would like to dial, and rotate the dial clockwise until your finger reaches the metal stop. Remove your finger from the hole and allow the dial to rotate all the…

  • September 11th, 2023

    While it is very easy to record your custom greeting using your FêteFone telephone, there may be times when you would prefer to use a greeting recorded elsewhere. Your FêteFone is designed to accept .mp3 files and convert them for use on your FêteFone.

  • September 11th, 2023

    Once your messages have been copied to your FêteFone USB Memory Stick, you can use your FêteFone Memory Stick to transfer and back up the messages to your computer or another device. To access your messages from the FêteFone USB Memory Stick on another device:

    1. Remove the FêteFone USB Memory Stick from the FêteFone audio guest book hub.
    2. Insert the USB thumb drive into a USB-A port on…
  • September 11th, 2023

    Here at FêteFone we are always looking to provide our customers with the highest level of service possible. In order to achieve this goal, it may be necessary to update the firmware on your FêteFone from time to time. Luckily, the firmware update process is super simple!

    When you have received updated firmware:

    1. Save the new firmware to your computer
    2. Insert the USB Memory Stick into your computer
  • September 11th, 2023

    RETRIEVING YOUR AUDIO GUEST BOOK MESSAGES AGAIN

    As long as your FêteFone has not been used for another event, you can return to retrieval mode and copy your messages onto a properly formatted USB thumb drive. From playback mode dial or press 3-7-7-3 to return to retrieval mode. Then:

    1. Insert a properly formatted USB thumb drive* into your FêteFone hub.
    2. Follow the voice prompts to confirm you would like to retrieve the messages…
  • September 11th, 2023

    The included FêteFone battery pack may be used to power your FêteFone for your event instead of using the included power adapter. The battery pack, when fully charged, should provide approximately 20 hours of power for your FêteFone. The battery pack also has pass-through charging capabilities, so it is possible to operate your FêteFone from the battery pack while the battery pack is plugged into an outlet and charging.

    If using…

  • September 11th, 2023

    If you’ve inadvertently selected a different language, you can return to the language selection menu at anytime prior to retrieving your messages:

    1. If you have not yet completed the setup process and activated your FêteFone for guest use, lift the receiver and dial 9 at the first prompt. Your FêteFone will play a confirmation message letting you know that it is activated and ready for your guests.
    2. When you hear the dial…